Akbank Queue Management System Nidaamka Maamulida Safka Safka oo uu sameeyey Akbank Staff Design Studio Team

Naqshadda Akbank Queue Management System Nidaamka Maamulida Safka Safka oo uu sameeyey Akbank Staff Design Studio Team waa mid aad u sharaf badan oo ku guulaysatay tartanka qaybta Naqshadeynta Isdhexgalka, Iskaashiga iyo Waayo-aragnimada Isticmaalaha ee 2020 Abaalmarinta Birta ah ee A' Design Award.

BirIsdhexgal· 2020

Akbank Queue Management System Nidaamka Maamulida Safka Safka

Akbank Staff Design Studio Team uu sameeyay

Macmiilka: Akbank T.a.Ş

Ku Guuleystaha Abaalmarinta Birta ah ee A' Design Award ee Qaybta Isdhexgal

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Ku Guuleystaha Abaalmarinta La Xaqiijiyey

Xaqiiji Xaaladda Abaalmarinta #102371

Ka Eeg A' Design Award War-saxaafadeed Calaamadda Abaalmarinta

Midabada

Naqshadeynta

Wax ku saabsan Akbank Queue Management System Nidaamka Maamulida Safka Safka

Nidaamka Maareynta Qaanuunka waa naqshadeyn u sahleysa dadka isticmaala ee doonaya inay ka helaan adeegga laamaha Akbank inay isbaraan iskood ah macluumaadka shaqsiyadeed ama qaababka kale iyo inay qaataan tigidhada mudnaanta leh. Qulqulka siinta lambarka tigidhada adeegsadaha wuxuu bilaabmaa marka mid dooro nooca macaamil uu isagu / iyadu doonayo inuu sameeyo. Tigidhada waa qulqulka ka bilaabma soo-gelinta isticmaaleha isagoo adeegsanaya dukaanada. Kadib marka midku isa soo bandhigo naftiisa / lafteeda, nidaamka xaqiijinta ayaa la sameeyaa oo tigidh munaasib ah ayaa la siiyaa iyadoo loo eegayo macaamilka macaamilka.

Aqoonsiga

Wax ku saabsan Abaalmarinta Birta ah ee A' Design Award

Akbank Queue Management System Nidaamka Maamulida Safka Safka waa guuleystaha Abaalmarinta Birta ah ee A' Design Award, aqoonsi sharaf leh oo la siiyo naqshado wanaagsan oo buuxiya shuruudaha xirfadeed iyo kuwa warshadeed ee laga filayo hal-abuurro si wanaagsan loo naqshadeeyay. Guuleystayaasha Birta waxay muujiyaan xirfad weyn, takhasus sare, fahan khabiir iyo awood hal-abuur oo abuurayaashooda. Akbank Queue Management System Nidaamka Maamulida Safka Safka waa hal-abuur la filayo inuu noqdo mid aad loo tixgeliyo, la ixtiraamo oo la jecel yahay, wax ku ool ah oo cusub. Naqshadahan ku guuleystay Abaalmarinta Birta ah ee A' Design Award wuxuu isku daraa hab-dhaqannada ugu wanaagsan warshadda wuxuuna leeyahay sifooyin farsamo oo karti leh oo ku xiran aqoon iyo hibo. Dhammaystirkeeda awgeed, Akbank Queue Management System Nidaamka Maamulida Safka Safka waa mudan ixtiraam, waxaana loo naqshadeeyay inay keento hagaajin nololeed oo ka caawisa in adduunka laga dhigo meel ka wanaagsan.

Gadaasha Naqshadeynta

Xirmada Warbaahinta

Shahaadooyinka, xubnaha kooxda iyo faahfaahinta farsamada ee uu bixiyay naqshadeeluhu.

Sifooyinka Gaarka ah: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Cabbirka & Qaabaynta: Qms screen dimensions 1080 x 1920 pixels.
Summado: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Tiknoloojiyada Soo Saarka: Screen designs were made with sketch and development was made by .net
Caqabadda Naqshadda: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Cilmi-baadhis: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Dhiirrigelinta: Directing the users to the transactions they want to make by taking ticket easily and quickly
Muddada Mashruuca: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Socodka Hawlgalka: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Xubnaha Kooxda: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Amaanta Sawirrada: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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