Akbank Queue Management System Sisitemu Yo Gucunga Umurongo na Akbank Staff Design Studio Team

Umushinga Akbank Queue Management System Sisitemu Yo Gucunga Umurongo wa Akbank Staff Design Studio Team ni uwatsinze igihembo cyubahwa cyane 2020 Igihembo cya A' Design Award cy'icyuma mu Cyiciro cy'Ihiganwa cya Igishushanyo cy'Uburyo bwo Gukoresha.

IcyumaUburyo bwo Gukoresha· 2020

Akbank Queue Management System Sisitemu Yo Gucunga Umurongo

na Akbank Staff Design Studio Team

Umukiriya: Akbank T.a.Ş

Uwatsinze Igihembo cya A' Design Award cy'icyuma mu Cyiciro cya Uburyo bwo Gukoresha

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Uwatsinze Igihembo Yemejwe

Emeza Uko Igihembo Gihagaze ku #102371

Reba kuri A' Design Award Itangazo ry'Ikinyamakuru Ikimenyetso cy'Igihembo

Amabara

Imigereranyo

Ibyerekeye Akbank Queue Management System Sisitemu Yo Gucunga Umurongo

Sisitemu yo gucunga umurongo nigishushanyo gifasha abakoresha bashaka kwakira serivise kumashami ya Akbank kwimenyekanisha hamwe namakuru yihariye cyangwa ubundi buryo no gufata amatike yibanze. Urujya n'uruza rw'itike kumukoresha rutangira iyo umuntu ahisemo ubwoko bwubucuruzi ashaka gukora. Amatike ni urujya n'uruza rutangirana no kumenyekanisha ukoresha binyuze muri kiosk. Nyuma yuko umuntu yimenyekanishije, inzira yo kugenzura irakorwa kandi itike ikwiye itangwa ukurikije ibikorwa byukoresha.

Ishimwe

Ibyerekeye Igihembo cya A' Design Award cy'icyuma

Akbank Queue Management System Sisitemu Yo Gucunga Umurongo ni uwegukanye Igihembo cya A' Design Award cy'icyuma, ishimwe ry'agaciro ritangwa ku bishushanyo byiza bihuza ibyo umwuga n'inganda bikeneye ku bihangano byashushanyijwe neza. Abegukanye icyuma bagaragaza ubuhanga bukomeye, ubumenyi bwihariye, imyumvire y'inzobere n'ubushobozi bwo guhanga bw'ababikoze. Akbank Queue Management System Sisitemu Yo Gucunga Umurongo biteganyijwe ko izaba igihangano cyubahwa, gishimwa kandi gikundwa, gifatika kandi gifite udushya. Iki gishushanyo cyegukanye icyuma gihuza uburyo bwiza bukoreshwa mu nganda kandi gifite ibiranga bya tekiniki bifite ubushobozi, bifatanye n'ubumenyi n'impano. Akbank Queue Management System Sisitemu Yo Gucunga Umurongo yubahwa kubera gukora neza, kandi yashushanyijwe kugira ngo inoze ubuzima, ifashe gutuma isi iba nziza.

Inyuma y'Imigereranyo

Dosiye y'Itangazamakuru

Amazina y'abagize uruhare, abagize itsinda n'amakuru y'ubuhanga byatanzwe n'umuhanzi.

Ibintu Bidasanzwe: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Ibipimo n'Ipaki: Qms screen dimensions 1080 x 1920 pixels.
Ibibazo Fatizo: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Ikoranabuhanga ryo Guteza Imbere: Screen designs were made with sketch and development was made by .net
Ikibazo cy'Ishusho: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Ubushakashatsi: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Ibyatumye Habaho: Directing the users to the transactions they want to make by taking ticket easily and quickly
Igihe cy'Umushinga: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Uburyo bw'Imikorere: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Abagize Itsinda: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Abafotoye: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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