Akbank Queue Management System Uhlelo Lokulawula Umugqa Luhlobo Lokusetshenziswa ngu-Akbank Staff Design Studio Team

Umdwebo Akbank Queue Management System Uhlelo Lokulawula Umugqa Luhlobo Lokusetshenziswa ngu-Akbank Staff Design Studio Team ungumnqobi ohlonishwa kakhulu womklomelo odumile we-2020 Umklomelo Wensimbi we-A' Design Award Esigabeni Somncintiswano se-Ukudizayina I-Inthafeyi.

InsimbiI-Inthafeyi· 2020

Akbank Queue Management System Uhlelo Lokulawula Umugqa Luhlobo Lokusetshenziswa

ngu Akbank Staff Design Studio Team

Iklayenti: Akbank T.a.Ş

Umnqobi we-Umklomelo Wensimbi we-A' Design Award Esigabeni se-I-Inthafeyi

18,293

Umnqobi Womklomelo Oqinisekisiwe

Qinisekisa Isimo Somklomelo se-#102371

Buka ku-A' Design Award Isitatimende Sabezindaba Ibheji Yomklomelo

Imibala

Ukuklama

Mayelana ne-Akbank Queue Management System Uhlelo Lokulawula Umugqa Luhlobo Lokusetshenziswa

I-Queue Management System ngumklamo owenza abasebenzisi abafuna ukuthola izinsizakalo ezivela emagatsheni e-Akbank bazethule ngolwazi lomuntu siqu noma ezinye izindlela futhi bathathe amathikithi okubeka phambili. Ukugeleza kokunika inombolo yamathikithi kumsebenzisi kuqala lapho lowo ekhetha uhlobo lomsebenzi afuna ukwenza. Ukunikezwa ithikithi ukugeleza okuqala ngokungenisa umsebenzisi nge-kiosk. Ngemuva kokuba lowo wethule ukuthi azethule, inqubo yokuqinisekisa yenziwa futhi ithikithi elifanele likhishwa ngokwenziwa komsebenzisi.

Ukuqashelwa

Mayelana ne-Umklomelo Wensimbi we-A' Design Award

Akbank Queue Management System Uhlelo Lokulawula Umugqa Luhlobo Lokusetshenziswa iwinile uMklomelo Wensimbi we-A' Design Award, ukwaziswa okuhloniphekile okunikezwa imiklamo emihle ehlangabezana nezidingo zobungcweti nezemboni ezilindelekile ezimpahleni ezihlelwe kahle. Abawinile beNsimbi babonisa ikhono elikhulu, ubungcweti obuphezulu, ukuqonda kochwepheshe namandla okudala abadali babo. Akbank Queue Management System Uhlelo Lokulawula Umugqa Luhlobo Lokusetshenziswa ilindeleke ukuba ibe yinto exatshwa kakhulu, edunyiswayo nethandwayo esebenzayo nenezinto ezintsha. Lo mklamo owinile uMklomelo Wensimbi we-A' Design Award uhlanganisa izindlela ezinhle kakhulu zemboni futhi unezimfanelo zobuchwepheshe ezifanelekile ezihlanganiswe nolwazi nethalente. Akbank Queue Management System Uhlelo Lokulawula Umugqa Luhlobo Lokusetshenziswa iyahlonishwa ngenxa yokucophelela kwayo futhi ihlelelwe ukulethela izinguquko zomgangatho wempilo ezisiza ukwenza umhlaba ube yindawo engcono.

Ngemuva Kokuklama

Iphakheji Yabezindaba

Ama-credit, amalungu eqembu nemininingwane yobuchwepheshe ehlinzekwe ngumklami.

Izici Ezihlukile: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Izilinganiso Nokupakisha: Qms screen dimensions 1080 x 1920 pixels.
Amathegi: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Ubuchwepheshe Bokukhiqiza: Screen designs were made with sketch and development was made by .net
Inselele Yokudweba: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Ucwaningo: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Ugqozi: Directing the users to the transactions they want to make by taking ticket easily and quickly
Ubude Bephrojekthi: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Ukuhamba Kokusebenza: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Amalungu Eqembu: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Amakhredithi Ezithombe: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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