Akbank Staff Design Studio Team tomonidan Akbank Queue Management System Navbatni Boshqarish Tizimi

Akbank Staff Design Studio Team tomonidan yaratilgan Akbank Queue Management System Navbatni Boshqarish Tizimi — Interfeys, Interaktiv va Foydalanuvchi Tajribasi Dizayni tanlov toifasida nufuzli 2020 A' Design Award Temir Mukofoti mukofotining yuqori baholangan g'olibidir.

TemirInterfeys· 2020

Akbank Queue Management System Navbatni Boshqarish Tizimi

muallif: Akbank Staff Design Studio Team

Mijoz: Akbank T.a.Ş

Interfeys toifasida A' Design Award Temir Mukofoti g'olibi

18,293

Tasdiqlangan mukofot g'olibi

#102371 uchun mukofot holatini tasdiqlash

A' Design Award saytida ko'rish Press-reliz Mukofot nishoni

Ranglar

Dizayn

Akbank Queue Management System Navbatni Boshqarish Tizimi haqida

Navbatni boshqarish tizimi - bu Akbank filiallaridan xizmat olishni istagan foydalanuvchilarga shaxsiy ma'lumotlar yoki muqobil usullar bilan tanishish va ustuvor chiptalarni olish imkoniyatini beradigan dizayn. Foydalanuvchiga chipta raqamini berish u o'zi xohlagan operatsiya turini tanlaganidan boshlanadi. Chiptalar - bu kiosk orqali foydalanuvchini tanishtirishdan boshlanadigan oqim. O'zini tanishtirgandan so'ng, tekshirish jarayoni amalga oshiriladi va foydalanuvchining bitimiga muvofiq tegishli chipta beriladi.

Tan olinish

A' Design Award Temir Mukofoti haqida

Akbank Queue Management System Navbatni Boshqarish Tizimi A' Design Award Temir Mukofotining g‘olibi bo‘lib, bu yaxshi loyihalangan ijodlardan kutiladigan kasbiy va sanoat talablariga javob beradigan yaxshi dizaynlarga beriladigan nufuzli e’tirofdir. Temir g‘oliblari o‘z yaratuvchilarining katta mahorati, yuksak ixtisosligi, mutaxassis tushunchasi va ijodiy salohiyatini namoyon etadi. Akbank Queue Management System Navbatni Boshqarish Tizimi yuqori qadrlanadigan, hayrat bilan qaraladigan va suyukli, amaliy hamda innovatsion ijod bo‘lishi kutiladi. A' Design Award Temir Mukofotini qo‘lga kiritgan ushbu dizayn soha eng yaxshi amaliyotlarini uyg‘unlashtiradi va bilim hamda iste’dod bilan bog‘langan layoqatli texnik xususiyatlarga ega. Akbank Queue Management System Navbatni Boshqarish Tizimi puxtaligi uchun hurmatga sazovor bo‘lib, dunyoni yaxshiroq joyga aylantirishga yordam beradigan hayot sifatini yaxshilashni taqdim etish uchun loyihalangan.

Dizayn ortida

Press-kit

Dizayner tomonidan taqdim etilgan kreditlar, jamoa a'zolari va texnik tafsilotlar.

Noyob xususiyatlar: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
O'lchamlar va qadoqlash: Qms screen dimensions 1080 x 1920 pixels.
Teglar: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Ishlab chiqarish texnologiyasi: Screen designs were made with sketch and development was made by .net
Dizayn muammosi: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Tadqiqot: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Ilhom: Directing the users to the transactions they want to make by taking ticket easily and quickly
Loyiha muddati: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Ish jarayoni: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Jamoa a'zolari: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Rasm mualliflari: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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