Muundo Akbank Queue Management System Mfumo Wa Usimamizi Wa Foleni na Akbank Staff Design Studio Team ni mshindi mashuhuri wa tuzo ya kifahari ya 2020 Tuzo ya Chuma ya A' Design Award katika Kategoria ya Mashindano ya Usanifu wa Kiolesura, Mwingiliano na Uzoefu wa Mtumiaji.
ChumaKiolesura· 2020
Akbank Queue Management System Mfumo Wa Usimamizi Wa Foleni
na Akbank Staff Design Studio Team
Mteja: Akbank T.a.Ş
Mshindi wa Tuzo ya Chuma ya A' Design Award katika Kategoria ya Kiolesura
Mshindi wa Tuzo Aliyethibitishwa
Thibitisha Hali ya Tuzo kwa #102371Muundo
Kuhusu Akbank Queue Management System Mfumo Wa Usimamizi Wa Foleni
Mfumo wa Usimamizi wa foleni ni muundo ambao unawawezesha watumiaji wanaotaka kupata huduma kutoka kwa matawi ya Akbank kujitambulisha na habari za kibinafsi au njia mbadala na kuchukua tiketi za kipaumbele. Mtiririko wa kumpa mtumiaji nambari ya tiketi unapoanza wakati mmoja anachagua aina ya shughuli anayotaka kufanya. Kununua tiketi ni mtiririko ambao huanza na utambulisho wa mtumiaji kupitia kioski. Baada ya yule kujijitambulisha, mchakato wa uhakiki unafanywa na tikiti inayofaa hutolewa kulingana na ununuzi wa mtumiaji.
Utambuzi
Kuhusu Tuzo ya Chuma ya A' Design Award
Akbank Queue Management System Mfumo Wa Usimamizi Wa Foleni ni mshindi wa Tuzo ya Chuma ya A' Design Award, utambuzi wenye heshima unaotolewa kwa miundo mizuri inayokidhi mahitaji ya kitaalamu na ya kiviwanda yanayotarajiwa kutoka kwa kazi zilizobuniwa vizuri. Washindi wa Chuma huonyesha ustadi mkubwa, utaalamu wa hali ya juu, uelewa wa kitaalamu na uwezo wa kibunifu wa waumbaji wao. Akbank Queue Management System Mfumo Wa Usimamizi Wa Foleni inatarajiwa kuwa kazi inayothaminiwa sana, kupendwa na kuenziwa, ambayo ni ya vitendo na bunifu. Muundo huu ulioshinda Tuzo ya Chuma ya A' Design Award unajumuisha mbinu bora za tasnia na una sifa za kiufundi zenye uwezo zilizounganishwa na ujuzi na kipaji. Akbank Queue Management System Mfumo Wa Usimamizi Wa Foleni inaheshimiwa kwa uangalifu wake na imebuniwa kutoa maboresho ya ubora wa maisha yanayosaidia kuufanya ulimwengu kuwa mahali bora zaidi.
Nyuma ya Muundo
Vifaa vya Habari
Mikopo, wanachama wa timu na maelezo ya kiufundi yaliyotolewa na mbuni.
- Sifa za Kipekee
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Vipimo na Ufungashaji
- Qms screen dimensions 1080 x 1920 pixels.
- Lebo
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Teknolojia ya Uzalishaji
- Screen designs were made with sketch and development was made by .net
- Changamoto ya Ubunifu
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Utafiti
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Msukumo
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Muda wa Mradi
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Mtiririko wa Uendeshaji
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Wanatimu
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Haki za Picha
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
* all rights reserved
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