Security Center Sofutiweya yeChengetedzo yeBhengi yepaNharembozha naAkbank T.A.S

Dhizaini Security Center Sofutiweya yeChengetedzo yeBhengi yepaNharembozha naAkbank T.A.S ndiye mukundi anokudzwa zvikuru wemubairo unoremekedza we2026 Mubairo weBronzi we A' Design Award muChikwata cheKukwikwidza cheDhizaini yeSofutiweya.

BronziSofutiweya· 2026

Security Center Sofutiweya yeChengetedzo yeBhengi yepaNharembozha

na Akbank T.A.S

Mukundi weMubairo weBronzi we A' Design Award muChikwata cheSofutiweya

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Nezvekwa Security Center Sofutiweya yeChengetedzo yeBhengi yepaNharembozha

Security Center imodhuru yechengetedzo yemaapplication ebhengi epanharembozha. Modhuru iyi inounza dziviriro muchikamu chinooneka chekushandiswa kwebhengi kwezuva nezuva. Kutungamirirwa kwemidziyo, nhoroondo yekupinda, kusimbiswa kwenhare panguva chaiyo, zviito zvenguva dzematambudziko uye zvinyorwa zvedzidzo zvakaunganidzwa panzvimbo imwe chete. Yambiro dzinofanotaurwa dzinotungamirira vashandisi panguva dzakakosha. Zvidzoreso zvinoenderana nemamiriro ezvinhu zvinogona kudzivisa kutamiswa kwemari panguva yenhare dziri kuitika. Security Center inoshanda mukati memaapplication epamusoro eiOS neAndroid. Chinangwa ndechekupa vashandisi kuona kwakajeka uye kutonga kwakananga pamusoro pechengetedzo yeakaundi.

Kuzivikanwa

Nezve Mubairo weBronzi we A' Design Award

Mubairo weBronzi we A' Design Award wakahwinwa ne Security Center Sofutiweya yeChengetedzo yeBhengi yepaNharembozha, rukudzo rwakakwirira kwazvo runopiwa kumadhizaini akasiyana anozivikanwa nekugadzira, njere nekungwara. Vakunda veBronzi mabasa ane unyanzvi hwakakwana uye kugadzira kunoshamisa kunosimbisa ruzivo rukuru, pfungwa nehunyanzvi hwevagadziri vawo. Security Center Sofutiweya yeChengetedzo yeBhengi yepaNharembozha inotarisirwa kuva chinhu chinokudzwa kwazvo, chinoremekedzwa uye chinodiwa, chine hunyanzvi hunoonekwa uye zvitsva. Dhizaini iyi yakahwina Mubairo weBronzi we A' Design Award inosanganisa maitiro akanakisa muhunyanzvi, sayenzi, dhizaini netekinoroji uye yakasiyana nekutarisisa zvidiki. Security Center Sofutiweya yeChengetedzo yeBhengi yepaNharembozha inogutsa zvinodiwa zvakanaka, inobata zvishuvo, inokwezva manzwiro uye inomutsa kuda kuziva.

Shure kweDhizaini

Bepa Renhau

Zvikwereti, nhengo dzetiimu nezvimwe zvakadzama zvakapihwa nemudhizaina.

Hunhu Hwakasiyana: This design introduces a fully integrated Security Center within mobile banking, transforming security from a background infrastructure into a visible, user-centered experience. It centralizes device management, login transparency, real-time call verification, emergency actions, and educational content into a unified, proactive system. By replacing fragmented security features with a holistic architecture, it strengthens clarity, control, and trust in digital banking.
Kukura & Kupakiwa: The Security Center operates within native iOS and Android applications as an integrated security module. It supports NFC-based identity verification in selected authentication flows and incorporates context-sensitive transaction controls, such as restricting transfers during active call sessions. The system enables real-time status visibility, centralized device management, and secure login tracking within a scalable banking infrastructure.
Matagi: User-Centered Security, Digital Banking Experience, Security Experience Architecture, Real-Time Verification, Mobile Security Design, Mobile Security Design, Future of Banking
Tekinoroji Yekugadzira: The Security Center was realized by centralizing and enhancing existing security services within a structured experience architecture. Established protection mechanisms were elevated with new user-facing capabilities and proactive interface alerts, transforming security into an accessible and controllable journey. The project was delivered through close collaboration between design and security teams, ensuring full regulatory alignment.
Changamire yeDhizaini: The main challenge was balancing security and user experience as equally essential values. Banking security is shaped by strict regulations and risk sensitivity, while users expect clarity, control, and ease. We reframed security as a visible, user-centered layer rather than a background function. This required close collaboration between security, compliance, and design teams to elevate protection standards while preserving simplicity and flow.
Tsvakurudzo: This project was grounded in qualitative and exploratory design research. The objective was to understand how people with varying levels of digital familiarity and confidence perceive banking security and identify barriers to trust. The methodology included journey mapping, stakeholder workshops, and usability evaluations. Data was gathered through in-depth interviews, behavioral observations, and internal analytics. Participants represented a broad spectrum of digital experience, including individuals who sought the convenience of mobile banking yet felt uncertain about maintaining control. The results revealed that hesitation stemmed from limited visibility and perceived loss of control. These insights led to centralizing security management, embedding proactive guidance, and integrating educational content to empower users. The research strengthened trust across diverse user groups and repositioned security as an inclusive, confidence-enabling, user-centered experience in digital banking.
Chikurudziro: Security in digital banking has traditionally remained in the background—rarely perceived as part of the everyday user journey and often noticed only when something went wrong. This gap between technical protection and user perception inspired us to rethink security from a user-centered perspective. Grounded in behavioral insights and customer feedback, we aimed to transform security into an integrated, visible, and confidence-building experience within daily mobile banking.
Nguva yePurojekiti: The Security Center project was initiated in final days of 2024 in Istanbul, Turkey, as part of the bank’s digital transformation roadmap and was launched within the mobile banking application in August 2025. The development process involved close collaboration between security, compliance, technology, and design teams. Following iterative testing and internal validation phases, the solution was progressively introduced to customers nationwide across Turkey.
Mafambiro eBasa: We made it possible for users to fully control and manage their security end-to-end. Within a single, centralized experience, they can define preferred devices and restrict access from others, choose when they log in or authorize transfers, review recent sessions, verify incoming calls, and take immediate action when needed. Proactive alerts guide them at critical moments, transforming security into a transparent and user-driven journey that enables confident decisions.
Mapetenzi: Akbank
Nhengo dzeTimu: Gokhan Egri, Abdullah Bakmaz, Zeynep Tutcu, Meray Yildiz, Kivilcim Altun Uca, Demet Kurt
Zvikwereti zveMifananidzo: Image #1 : Security Center