Akbank Queue Management System Sistem Upravljanja Čakalnih Vrst – avtor Akbank Staff Design Studio Team

Delo Akbank Queue Management System Sistem Upravljanja Čakalnih Vrst avtorja Akbank Staff Design Studio Team je izjemno cenjeni dobitnik prestižne nagrade 2020 Železna nagrada A' Design Award v tekmovalni kategoriji Oblikovanje vmesnikov, interakcij in uporabniške izkušnje.

ŽeleznaVmesnik· 2020

Akbank Queue Management System Sistem Upravljanja Čakalnih Vrst

avtor/ica: Akbank Staff Design Studio Team

Naročnik: Akbank T.a.Ş

Dobitnik nagrade Železna nagrada A' Design Award v kategoriji Vmesnik

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Potrjeni dobitnik nagrade

Preverite status nagrade za #102371

Ogled na A' Design Award Sporočilo za javnost Značka nagrade

Barve

Dizajn

O dizajnu Akbank Queue Management System Sistem Upravljanja Čakalnih Vrst

Sistem upravljanja čakalnih vrst je zasnova, ki uporabnikom, ki želijo prejeti storitev iz podružnic Akbank, omogoča, da se seznanijo z osebnimi podatki ali alternativnimi metodami in sprejmejo prednostne vozovnice. Tok posredovanja številke vozovnice uporabniku začne teči, ko tisti izbere vrsto transakcije, ki jo želi storiti. Vstopnica je tok, ki se začne z uvajanjem uporabnika skozi kiosk. Ko se oseba predstavi, se postopek preverjanja izvede in izda ustrezna vozovnica glede na transakcijo uporabnika.

Priznanje

O nagradi Železna nagrada A' Design Award

Akbank Queue Management System Sistem Upravljanja Čakalnih Vrst je prejemnik Železne nagrade A' Design Award, prestižnega priznanja, ki se podeljuje dobrim oblikovanjem, ki izpolnjujejo profesionalne in industrijske zahteve, pričakovane od dobro zasnovanih stvaritev. Prejemniki Železne nagrade kažejo veliko spretnost, visoko specializacijo, strokovno razumevanje in ustvarjalne zmožnosti svojih ustvarjalcev. Od Akbank Queue Management System Sistem Upravljanja Čakalnih Vrst se pričakuje, da bo visoko cenjena, občudovana in ljubljena stvaritev, ki je praktična in inovativna. To oblikovanje, nagrajeno z Železno nagrado A' Design Award, vključuje najboljše prakse panoge in ima kompetentne tehnične lastnosti, povezane s strokovnim znanjem in talentom. Zaradi svoje temeljitosti si Akbank Queue Management System Sistem Upravljanja Čakalnih Vrst zasluži spoštovanje in je zasnovan tako, da zagotavlja izboljšave kakovosti življenja, ki pomagajo narediti svet boljši kraj.

V ozadju dizajna

Komplet za medije

Zasluge, člani ekipe in tehnične podrobnosti, ki jih je posredoval oblikovalec.

Edinstvene lastnosti: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Dimenzije in embalaža: Qms screen dimensions 1080 x 1920 pixels.
Oznake: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Proizvodna tehnologija: Screen designs were made with sketch and development was made by .net
Oblikovalski izziv: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Raziskave: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspiracija: Directing the users to the transactions they want to make by taking ticket easily and quickly
Trajanje projekta: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Potek delovanja: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Člani ekipe: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Zasluge za slike: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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