Aifanfan IM Porogaramu yo Gufasha Abakiriya na Baidu Online Network Technology Beijing

Umushinga Aifanfan IM Porogaramu yo Gufasha Abakiriya wa Baidu Online Network Technology Beijing ni uwatsinze igihembo cyubahwa cyane 2023 Igihembo cya A' Design Award cy'icyuma mu Cyiciro cy'Ihiganwa cya Ikoranabuhanga ryo Kumenyesha.

IcyumaIkoranabuhanga ryo Kumenyesha· 2023

Aifanfan IM Porogaramu yo Gufasha Abakiriya

na Baidu Online Network Technology Beijing

Umukiriya: Baidu Online Network Technology. Beijing

Uwatsinze Igihembo cya A' Design Award cy'icyuma mu Cyiciro cya Ikoranabuhanga ryo Kumenyesha

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Uwatsinze Igihembo Yemejwe

Emeza Uko Igihembo Gihagaze ku #144072

Reba kuri A' Design Award Itangazo ry'Ikinyamakuru Ikimenyetso cy'Igihembo

Amabara

Imigereranyo

Ibyerekeye Aifanfan IM Porogaramu yo Gufasha Abakiriya

Aifanfan IM ni porogaramu y'ubwenge yo gufasha abakiriya ku buryo bwa interineti nyuma yo kugura ibicuruzwa. Iyi porogaramu itanga ubufasha mu kwinjiza amakuru, guteza imbere uburyo bwo gukora, hamwe n'umufasha w'ubwenge bw'ubukorikori (AI) bworohereza itumanaho ry'impande zombi hagati y'abakozi batanga serivisi n'abakiriya. Uburyo bwinshi bwo kwinjiza amakuru, harimo kamera n'ijwi, buranga indimi z'amahanga n'ururimi rw'ibisekuru mu buryo bworohereza kwinjiza amakuru. Umufasha w'ubwenge bw'ubukorikori asesengura ibiranga imyumvire mu nyandiko z'ikiganiro mu gihe nyacyo kandi agatanga inama ku bisubizo byihuse. Hakoreshwa ikoranabuhanga ryo kumenya ijwi, ikoranabuhanga ryo kumenya amashusho, hamwe n'ikoranabuhanga ryo gusesengura ururimi kamere.

Ishimwe

Ibyerekeye Igihembo cya A' Design Award cy'icyuma

Aifanfan IM Porogaramu yo Gufasha Abakiriya ni uwegukanye Igihembo cya A' Design Award cy'icyuma, ishimwe ry'agaciro ritangwa ku bishushanyo byiza bihuza ibyo umwuga n'inganda bikeneye ku bihangano byashushanyijwe neza. Abegukanye icyuma bagaragaza ubuhanga bukomeye, ubumenyi bwihariye, imyumvire y'inzobere n'ubushobozi bwo guhanga bw'ababikoze. Aifanfan IM Porogaramu yo Gufasha Abakiriya biteganyijwe ko izaba igihangano cyubahwa, gishimwa kandi gikundwa, gifatika kandi gifite udushya. Iki gishushanyo cyegukanye icyuma gihuza uburyo bwiza bukoreshwa mu nganda kandi gifite ibiranga bya tekiniki bifite ubushobozi, bifatanye n'ubumenyi n'impano. Aifanfan IM Porogaramu yo Gufasha Abakiriya yubahwa kubera gukora neza, kandi yashushanyijwe kugira ngo inoze ubuzima, ifashe gutuma isi iba nziza.

Inyuma y'Imigereranyo

Dosiye y'Itangazamakuru

Amazina y'abagize uruhare, abagize itsinda n'amakuru y'ubuhanga byatanzwe n'umuhanzi.

Ibintu Bidasanzwe: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Ibibazo Fatizo: Customer service system, Program, Online customer service, After-sales service, AI technology
Ikoranabuhanga ryo Guteza Imbere: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Ikibazo cy'Ishusho: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Ubushakashatsi: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Ibyatumye Habaho: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Igihe cy'Umushinga: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Uburyo bw'Imikorere: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Abagize Itsinda: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo