Akbank Queue Management System Sistèma de Gestion de Coas per Akbank Staff Design Studio Team

Lo dissènh Akbank Queue Management System Sistèma de Gestion de Coas per Akbank Staff Design Studio Team es un laureat autfo estimfo del prestigfo 2020 A' Design Award de Fèrre dins la Categoria de Competfo Interfàcia.

FèrreInterfàcia· 2020

Akbank Queue Management System Sistèma de Gestion de Coas

per Akbank Staff Design Studio Team

Client : Akbank T.a.Ş

Laureat del A' Design Award de Fèrre dins la Categoria Interfàcia

18,293

Laureat de Prèmi Verificat

Verificar l'Estat del Prèmi per #102371

Veire a A' Design Award Comunicat de premsa Insígnia del prèmi

Colors

Lo Concèpte

A prepaus de Akbank Queue Management System Sistèma de Gestion de Coas

Lo Sistèma de Gestion de Coas es una concepcion que permet als utilizaires que vòlon recebre un servici de las agéncias Akbank de se presentar amb d'informacions personalas o de metòdes alternatius e d'obténer de bilhets prioritaris. Lo flux d'atribucion del numèro de bilhet a l'utilizaire comença quand aqueste causís lo tipe de transaccion que vòl efectuar. Lo bilhetatge es un flux que comença amb la presentacion de l'utilizaire per miei del quiòsc. Aprèp que s'es presentat, lo procès de verificacion es realizat e un bilhet apropriat es emés segon la transaccion de l'utilizaire.

La Reconoissença

A prepaus del A' Design Award de Fèrre

Akbank Queue Management System Sistèma de Gestion de Coas a ganhat la distincion A' Design Award de Fèrre, una reconeissença prestigiosa acordada a de bons designs que respondon a las exigéncias professionalas e industrialas esperadas de creacions plan concebudas. Los ganhaires del Fèrre demòstran una granda abilitat, una nauta especializacion, una comprenedura d'expèrt e la capacitat creativa de lors creators. S'espèra que Akbank Queue Management System Sistèma de Gestion de Coas siá una creacion fòrça considerada, admirada e estimada, practica e innovanta. Aqueste design ganhaire de la distincion A' Design Award de Fèrre integra las melhoras practicas del sector e a de caracteristicas tecnicas competentas ligadas a un saber-far e a un talent. Per son rigor, Akbank Queue Management System Sistèma de Gestion de Coas merita lo respècte e es destinat a aportar de melhoraments a la qualitat de la vida que ajudan a far del mond un luòc melhor.

Darrièr lo concèpte

Kit de premsa

Crèdits, membres de l'equipa e detalhs tecnics fornits pel designer.

Proprietats Unicas: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Dimensions e Embalatge: Qms screen dimensions 1080 x 1920 pixels.
Etiquetas: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Tecnologia de Produccion: Screen designs were made with sketch and development was made by .net
Desaffo de Dissènh: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Recèrca: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspiracion: Directing the users to the transactions they want to make by taking ticket easily and quickly
Durada del Projècte: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Flux Operacional: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Membres de l'Equipa: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Crèdits d'Imatges: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

* all rights reserved