Baidu Onsite Service Experience Mahinga Matua: Taupānga Pūkoro nā Baidu Online Network Technology

Ko te hoahoa Baidu Onsite Service Experience Mahinga Matua: Taupānga Pūkoro nā Baidu Online Network Technology he kaitoa whakahirahira o te 2023 A' Design Award Rino i te Wāhanga Whakataetae Hoahoa Hangarau Pūkoro, Tono me te Pūmanawa.

RinoPūkoro· 2023

Baidu Onsite Service Experience Mahinga Matua: Taupānga Pūkoro

nā Baidu Online Network Technology

Kiritaki: Baidu Online Network Technology. Beijing

Kaitoa o te A' Design Award Rino i te Wāhanga Pūkoro

14,306

Kaitoa Tohu Manatokohia

Manatokohia te Tūnga Tohu mō #144439

Tirohia i te A' Design Award Pānui Pāpāho Tohu Tohu

Ngā Tae

Te Hoahoa

Mō Baidu Onsite Service Experience Mahinga Matua: Taupānga Pūkoro

Ko te Wheako Ratonga Baidu i te Wāhi (Baidu Onsite Service Experience) he taupānga pūkoro mō te tāpae ratonga ā-kāinga i runga ipurangi. E whakaatu ana te hoahoa i ngā whakaahua iti mārama o ngā kaihokohoko, he mahinga ngāwari me tētahi atanga waia, kia āta kitea wawetia ai e ngā kaiwhakamahi te ratonga e hiahiatia ana. Ka tirotirohia e ngā kaiwhakamahi ngā rārangi ratonga, ka whakataurite i ngā tāpaetanga, ka kōwhiri i tētahi kaihokohoko, ā, ka whakaoti i te utu. Ina whakaae tētahi kaihokohoko ki tētahi ota, ka tukuna he pānui mōhio me tētahi mapi wā-tonu e whakaatu ana i te wāhi o te kaihokohoko. Ka whakatauria e tētahi hātepe mokowā-muri te kounga o te ratonga, ā, ka whakahoutia ngā tūranga o ngā kaihokohoko, ā, ka rongoātia ngā pūkete ota kia tiakina ai ngā mana o ngā kaiwhakamahi.

Te Whakamihi

Mō te A' Design Award Rino

Ko Baidu Onsite Service Experience Mahinga Matua: Taupānga Pūkoro te toa o te A' Design Award Rino, he whakaaetanga whai mana e hoatu ana ki ngā hoahoa pai e whakatutuki ana i ngā hiahia ngaio me te ahumahi e tūmanakohia ana mai i ngā mahi kua hoahoatia pai. Ko ngā toa Rino e whakaatu ana i te pukenga nui, te tohungatanga teitei, te māramatanga mātanga me te kaha auaha o ō rātou kaihanga. E tūmanakohia ana ko Baidu Onsite Service Experience Mahinga Matua: Taupānga Pūkoro he mahi whakanuia, whakamīharotia, aroha nui, he whaihua, he auaha hoki. Ko tēnei hoahoa i toa i te Rino e whakakotahi ana i ngā tikanga pai rawa o te ahumahi, ā, he āhuatanga hangarau pūkenga tōna e hono ana ki te mōhio me te pūmanawa. E whakahonoretia ana a Baidu Onsite Service Experience Mahinga Matua: Taupānga Pūkoro mō tōna tōtika, ā, i hoahoatia hei whakapai ake i te kounga o te oranga me te āwhina i te ao kia pai ake.

I Muri i te Hoahoa

Kete Pāpāho

Ngā whakamihi, ngā mema o te rōpū me ngā taipitopito hangarau i whakaratohia e te kaihoahoa.

Āhuatanga Motuhake: This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
Tūtohu: Housekeeping Services,Online Services
Hangarau Whakanao: Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
Wero Hoahoa: The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
Rangahau: Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
Whakaaweawe: Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
Roanga o te Kaupapa: The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
Rerenga Mahi: Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
Ngā Mema o te Rōpū: Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao