SBOF Mortgage Mahinga Matua: Atanga Rēhita Nama Whare nā Sber

Ko te hoahoa SBOF Mortgage Mahinga Matua: Atanga Rēhita Nama Whare nā Sber he kaitoa whakahirahira o te 2022 A' Design Award Rino i te Wāhanga Whakataetae Hoahoa Atanga, Tauwhitiwhiti me te Wheako Kaiwhakamahi.

RinoAtanga· 2022

SBOF Mortgage Mahinga Matua: Atanga Rēhita Nama Whare

nā Sber

Kiritaki: Sber

Kaitoa o te A' Design Award Rino i te Wāhanga Atanga

11,559

Kaitoa Tohu Manatokohia

Manatokohia te Tūnga Tohu mō #136374

Tirohia i te A' Design Award Pānui Pāpāho Tohu Tohu

Ngā Tae

Te Hoahoa

Mō SBOF Mortgage Mahinga Matua: Atanga Rēhita Nama Whare

Tuhinga Pukapuka: He atanga ipurangi a SBOF Mortgage mō te rēhitatanga hiko o ngā nama whare me te tango i ngā whakaritenga taumau rawa whare. Mā te pūnaha e taea ai e ngā kaimahi peeke me ngā kiritaki te tuku tono mō te rēhitatanga ā-kāwanatanga mai i tāwhiti, me te aroturuki i tō rātou tūnga. Ka riro i ia kaimahi tētahi waitohu hiko me tētahi pūkete whaiaro, ā, ka tohaina aunoatia ngā mahi e ai ki te tūnga me te whakaarotau. Ka tangohia ngā raraunga tono mai i ngā pūnaha whakatarewa moni a te peeke, nā reira ka whakakīa aunoatia ngā puka, ā, mā ngā tono taurite e whiwhi wā he iti noa. Ka urutau te whakatakoto ki ngā mata rorohiko, papapā, me te waea atamai.

Te Whakamihi

Mō te A' Design Award Rino

Ko SBOF Mortgage Mahinga Matua: Atanga Rēhita Nama Whare te toa o te A' Design Award Rino, he whakaaetanga whai mana e hoatu ana ki ngā hoahoa pai e whakatutuki ana i ngā hiahia ngaio me te ahumahi e tūmanakohia ana mai i ngā mahi kua hoahoatia pai. Ko ngā toa Rino e whakaatu ana i te pukenga nui, te tohungatanga teitei, te māramatanga mātanga me te kaha auaha o ō rātou kaihanga. E tūmanakohia ana ko SBOF Mortgage Mahinga Matua: Atanga Rēhita Nama Whare he mahi whakanuia, whakamīharotia, aroha nui, he whaihua, he auaha hoki. Ko tēnei hoahoa i toa i te Rino e whakakotahi ana i ngā tikanga pai rawa o te ahumahi, ā, he āhuatanga hangarau pūkenga tōna e hono ana ki te mōhio me te pūmanawa. E whakahonoretia ana a SBOF Mortgage Mahinga Matua: Atanga Rēhita Nama Whare mō tōna tōtika, ā, i hoahoatia hei whakapai ake i te kounga o te oranga me te āwhina i te ao kia pai ake.

I Muri i te Hoahoa

Kete Pāpāho

Ngā whakamihi, ngā mema o te rōpū me ngā taipitopito hangarau i whakaratohia e te kaihoahoa.

Āhuatanga Motuhake: In case there are several employees in the department the system can also automatically assign them tasks. Tickets are assigned based on their status and priority. Each employee is issued an electronic signature and has an individual personal account. The notification system allows to track updates in the service and changes in the status of applications. Registration of repeated applications takes only several minutes, thanks to the user data storage and automatic filling of forms added to the system. Number of users working in the system: 263 in January 2021; 1 085 in January 2022.
Inenga & Pēketanga: Separate files are created for individual functions in Figma. Prototypes inside of the functions consist of logical modules that are associated with the main flow during the iterative development of the functionality. For each scenario, analysts describe a user path in Confluence. The project assumes adaptive design, the service is designed to use extensions for desktop, tablet and smartphone. The main Ant.Design design library has been adapted and refined taking into account the general style of the Bank, as well as based on the objectives of the team work.
Tūtohu: Bank, Banking, Finance, B2B, Interface, UX/UI, Internet, App, Mobile, Web, Responsive, Automation
Hangarau Whakanao: Task management: Confluence; Jira;
The design development was carried out in two stages. First we worked with a stack for design, prototyping and transfer to development: Sketch, Principle, Zeplin. Then, all work on layouts was transferred to Figma.
Ant.Design and elements of the Triplex internal banking system were used as component libraries.
The interface was changing by stages, and the effectiveness of the changes was monitored quantitatively and qualitatively through internal statistics, metrics, surveys, feedback collection within the service, and analytics of support requests.
Wero Hoahoa: From the design point of view, it was difficult to transfer the process from paper to web interface format, because prior to that, managers worked with paper documents, and no one could suggest the necessary interface solutions. It was necessary to completely analyze the experience of paper processing and build an online application system based on it, while meeting the requirements for stylistic uniformity with other systems of the Bank, as well as focus on automatic distribution of tasks between employees, while minimizing the path between entering the service and taking on a new task.
From the development point of view, the main challenge was the integration with related systems for data exchange, especially in the context of changing legislation in the banking sector.
Rangahau: Stakeholder interviews: it was necessary to understand the business objectives, the target audience of the product, etc. Focus group: first, it was necessary to understand the main issues arising while interacting with the state registrar. It was also necessary to identify the issues that the target audience faced when uploading documents using the site. Other research: interviews with the target audience, testing, customer journey mapping, data search in different sources, data from analytics, etc.
Whakaaweawe: The team wanted to fix issues identified in the course of research and data collection, in particular, during interviews with bank employees. A joint team was formed with back-end and front-end developers and various departments of the bank to achieve optimal results. The interface of SBBOL and the internal systems of the Bank were taken as an example of the user interface design.
Roanga o te Kaupapa: The project started in December 2019 in Moscow. In April 2020, real estate registration was launched only for individuals, in October 2020 its scope was extended to include legal entities.
The project is currently at the stage of implementation and optimization.
Rerenga Mahi: The main page displays all applications for registration according to their different states. Once the user is logged into the account, he/she can view tasks by priority and use the most common filters. The user can view the applications of the entire department or only his/her own, each application has a different status: refused, in progress, sent.
The interface is adapted for mobile devices.
The data in the application is received automatically from the bank’s lending systems, which saves users from tedious filling out of forms.
Pātene: SBER
Ngā Mema o te Rōpū: Alla Viktorovna Zotova
Kuzmenko Andrey Sergeyevich
Salakheev Danis Fanisovich
Grigory Vitalyevich Sorokolat
Tagiyev Sergey Agakerimovich
Cherenkov Sergey Vladimirovich
Anastasiya Andreevna Shalievskaya
Emke Vera Igorevna