Argento Servizi · 2021
Service Design for College Enrollment Design del servizio di immatricolazione universitaria
- A' Design Award d'Argento 2021 in Servizi
- CLIENT: Shantou University
- Estimated Number of Design Views: 107,464
- Verification code 08C47C6547 · Verify this award
Colors
About Service Design for College Enrollment Design del servizio di immatricolazione universitaria
Il Service Design per l'immatricolazione universitaria è un sistema di servizi ideato per il periodo delle iscrizioni di un'università. Il progetto integra una piattaforma di collaborazione online con uno spazio fisico offline. Sulla piattaforma, il personale dei diversi dipartimenti inserisce e aggiorna congiuntamente le informazioni e le statistiche dei moduli di propria competenza. Nello spazio offline, strumenti come le journey map supportano l'analisi, il confronto e il processo decisionale. Gli studenti ricevono servizi di consulenza, accoglienza per l'ammissione, orientamento tra pari e brochure informative. L'obiettivo è migliorare il lavoro tra i dipartimenti e ridurre l'ansia degli studenti.
About the A' Design Award d'Argento
Service Design for College Enrollment Design del servizio di immatricolazione universitaria ha vinto l'A' Design Award d'Argento, un riconoscimento enormemente prestigioso conferito a design di fascia alta, splendidi e impressionanti. I vincitori d'Argento sono opere tremendamente brillanti ed estremamente creative che illustrano l'eccezionale competenza, il talento e l'acume dei loro designer. Ci si aspetta che Service Design for College Enrollment Design del servizio di immatricolazione universitaria sia un'opera meravigliosa, una vetrina di eccellenza, notevolmente professionale e profondamente innovativa. Questo design vincitore dell'A' Design Award d'Argento è un'invenzione molto notevole e ammirata che giova ai confini dell'arte, della scienza, del design e della tecnologia e li fa avanzare. Service Design for College Enrollment Design del servizio di immatricolazione universitaria è una creazione molto invidiata che evoca desideri, porta sentimenti positivi e accende meraviglia e stupore.
Press Kit
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
