iDwell Softver za upravljanje odnosima s klijentima – dizajner Maria Roen

Dizajn iDwell Softver za upravljanje odnosima s klijentima čiji je autor Maria Roen iznimno je cijenjeni dobitnik prestižne nagrade 2023 Brončana nagrada A' Design Award u natjecateljskoj kategoriji Dizajn Sučelja, Interakcije i Korisničkog Iskustva.

BroncaSučelje· 2023

iDwell Softver za upravljanje odnosima s klijentima

autor/ica Maria Roen

Klijent: iDWELL

Dobitnik nagrade Brončana nagrada A' Design Award u kategoriji Sučelje

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Dizajn

O dizajnu iDwell Softver za upravljanje odnosima s klijentima

iDwell je softver za upravljanje odnosima s klijentima namijenjen upravljanju nekretninama. Upravljanje nekretninama uključuje velike količine informacija, dokumenata i izvođača radova. iDwell automatizira rutinske procese kako bi smanjio to opterećenje. Značajke uključuju izdavanje naloga za održavanje, potpunu integraciju e-pošte i komunikacije te automatizirani tijek rada. Zasebne aplikacije služe stanodavcima i najmoprimcima. Prilagodljiva nadzorna ploča prikazuje analitiku, otvorene zadatke i zahtjeve, nepročitane poruke i protok novosti. Fleksibilni sustav filtriranja pomaže korisnicima u radu s velikim količinama podataka.

Priznanje

O nagradi Brončana nagrada A' Design Award

iDwell Softver za upravljanje odnosima s klijentima je pobjednik Brončane nagrade A' Design Award, visoko prestižnog priznanja koje se dodjeljuje izvanrednim dizajnima što se odlikuju kreativnošću, domišljatošću i oštroumnošću. Brončani pobjednici izdašno su vješti i upečatljivo kreativni artefakti koji potvrđuju golemo iskustvo, maštu i snalažljivost svojih dizajnera. Očekuje se da iDwell Softver za upravljanje odnosima s klijentima bude visoko cijenjen, voljen i njegovan predmet koji je izuzetno profesionalan i inovativan. Ovaj dizajn koji je osvojio Brončanu nagradu A' Design Award uključuje najbolje prakse u umjetnosti, znanosti, dizajnu i tehnologiji i izvrstan je zbog pažnje posvećene detaljima. iDwell Softver za upravljanje odnosima s klijentima sjajno zadovoljava potrebe, dotiče želje, očarava osjećaje i privlači znatiželju.

Iza dizajna

Komplet za medije

Zasluge, članovi tima i tehnički detalji koje je dostavio dizajner.

Jedinstvena svojstva: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimenzije i pakiranje: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Oznake: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Proizvodna tehnologija: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Dizajnerski izazov: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Istraživanje: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiracija: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Trajanje projekta: Austria
Tijek rada: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Zasluge za fotografije: Maria Roen