Akbank Queue Management System Sistema Ñangareko Fila rehegua Akbank Staff Design Studio Team omba'apóva

Akbank Queue Management System Sistema Ñangareko Fila rehegua Akbank Staff Design Studio Team omba'apóva ha'e rembiporuarã oñemba'eguaséva 2020 A' Design Award Fiero pegua Jehechaukaha Jejapo Ñeha'ã Categoría-pe.

FieroJehechaukaha· 2020

Akbank Queue Management System Sistema Ñangareko Fila rehegua

Akbank Staff Design Studio Team -gua

Mba'eporuhára: Akbank T.a.Ş

A' Design Award Fiero Rembiporuarã Jehechaukaha Categoría-pe

18,293

Premio Rembiporuarã Oñemoneĩva

Emoneĩ Premio Reko #102371 Peg̃ua

Ehecha A' Design Award-pe Marandu Myasãi Mba'ete Jeguerohory

Sa'y

Diseño

Akbank Queue Management System Sistema Ñangareko Fila rehegua Rehegua

Sistema Ñangareko Fila rehegua ha'e peteĩ diseño omoneĩva oipurúvape oipotáva ohupyty mba'apo Akbank sucursales pegua ojehechauka hag̃ua imarandu personal térã ambue tape rupi ha ohupyty tike tenondegua. Tike papapy ñeme'ẽ oñepyrũ oipurúva oiporavóvo mba'apo clase ojapose potáva. Tike ñeme'ẽ ha'e peteĩ proceso oñepyrũva oipurúva ojeikuaamývo kiosco rupive. Ojeikuaamy rire, oñemohenda ha oñeme'ẽ chupe peteĩ tike oikóva imba'apo rehegua.

Jeguerohory

A' Design Award Fiero Rehegua

Akbank Queue Management System Sistema Ñangareko Fila rehegua ohupyty A' Design Award Fiero, peteĩ ñehechakuaa prestigioso oñeme'ẽva diseño iporã-pe ohupytýva requisito profesional ha industrial oñeha'ãrõva creación iporã oñemoĩva-gui. Umi ganador Fiero ohechauka habilidad guasu, especialización yvate, comprensión experta ha capacidad creativa umi creador rehegua. Oñeha'ãrõ Akbank Queue Management System Sistema Ñangareko Fila rehegua ha'eha creación ojehayhúva, admirada ha estimada, práctica ha innovadora. Ko diseño ohupytýva A' Design Award Fiero ombojoaju mejor práctica industria rehegua ha oguereko característica técnica competente ojoajúva conocimiento ha talento ndive. Akbank Queue Management System Sistema Ñangareko Fila rehegua oñerespeta hembiapo cuidadoso rupi ha oñemoĩ ome'ẽ hag̃ua mejora calidad de vida rehegua oipytyvõva yvy ape iporãve hag̃ua.

Diseño Rapykuéri

Marandu Aty

Diseñador ome'ẽva'ekue crédito, aty pegua ha mba'e técnico.

Mba'e Iñambuéva: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Tuichakue ha Ñemyenyhẽ: Qms screen dimensions 1080 x 1920 pixels.
Ñe'ẽ Rape: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Ñeapopy Tecnología: Screen designs were made with sketch and development was made by .net
Diseño Jepy'apy: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Ñesẽheka: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspiración: Directing the users to the transactions they want to make by taking ticket easily and quickly
Proyecto Ára Tuichakue: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Mba'apo Rape: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Aty Rembiguái: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Ta'ãnga Mba'eñemoneĩ: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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