iDwell Software de Xestión de Relacións con Clientes de Maria Roen

O deseño iDwell Software de Xestión de Relacións con Clientes de Maria Roen é un estimado gañador do moi prestixioso 2023 A' Design Award de Bronce na Categoría de Competición Deseño de Interface, Interacción e Experiencia de Usuario.

BronceInterface· 2023

iDwell Software de Xestión de Relacións con Clientes

de Maria Roen

Cliente: iDWELL

Gañador do A' Design Award de Bronce na Categoría Interface

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Cores

O Deseño

Sobre iDwell Software de Xestión de Relacións con Clientes

iDwell é un software de xestión de relacións con clientes deseñado para a xestión de propiedades. A xestión de propiedades implica grandes cantidades de información, documentos e contratistas. iDwell automatiza os procesos rutineiros para reducir esa carga de traballo. As súas características inclúen a xestión de incidencias de mantemento, integración completa de correo electrónico e comunicación, e fluxos de traballo automatizados. Existen aplicacións separadas para propietarios e inquilinos. Un panel de control personalizable amosa análises, tarefas e solicitudes pendentes, mensaxes non lidas e un feed de novidades. Un sistema de filtros flexible axuda aos usuarios a traballar con grandes cantidades de datos.

O Recoñecemento

Sobre o A' Design Award de Bronce

iDwell Software de Xestión de Relacións con Clientes gañou o A' Design Award de Bronce, un recoñecemento altamente prestixioso outorgado a deseños sobresaíntes que se distinguen pola creatividade, o enxeño e a sagacidade. Os gañadores Bronce son artefactos amplamente hábiles e sorprendentemente creativos que autentican a vasta experiencia, imaxinación e enxeño dos seus deseñadores. Espérase que iDwell Software de Xestión de Relacións con Clientes sexa un obxecto moi apreciado, admirado e querido, notablemente profesional e innovador. Este deseño gañador do A' Design Award de Bronce incorpora as mellores prácticas da arte, a ciencia, o deseño e a tecnoloxía, e é excelente pola súa atención ao detalle. iDwell Software de Xestión de Relacións con Clientes satisfai espléndidamente as necesidades, toca os desexos, encanta os sentimentos e atrae a curiosidade.

Detrás do deseño

Kit de prensa

Créditos, membros do equipo e detalles técnicos proporcionados polo deseñador.

Propiedades Únicas: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensións e Embalaxe: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Etiquetas: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Tecnoloxía de Produción: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Reto de Deseño: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Investigación: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiración: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Duración do Proxecto: Austria
Fluxo de Operacións: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Créditos das Imaxes: Maria Roen