Aifanfan IM Feart Bunaidh: Iarratas Seirbheis Chleachdaiche le Baidu Online Network Technology Beijing

Tha Aifanfan IM Feart Bunaidh: Iarratas Seirbheis Chleachdaiche le Baidu Online Network Technology Beijing na bhuannaiche air leth urramach anns an fharpais chliùitich 2023 Duais Iarainn A' Design Award ann an Roinn Farpais Dealbhadh Teicneòlasan Fiosrachaidh.

IarannTeicneòlasan Fiosrachaidh· 2023

Aifanfan IM Feart Bunaidh: Iarratas Seirbheis Chleachdaiche

le Baidu Online Network Technology Beijing

Neach-ceannach: Baidu Online Network Technology. Beijing

Buannaiche Duais Iarainn A' Design Award ann an Roinn Teicneòlasan Fiosrachaidh

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Buannaiche Duais Dearbhaichte

Dearbhaich Inbhe na Duaise airson #144072

Seall aig A' Design Award Brath Naidheachd Suaicheantas Duaise

Dathan

An Dealbhadh

Mu dheidhinn Aifanfan IM Feart Bunaidh: Iarratas Seirbheis Chleachdaiche

Teacsa Leabhair: Is e Aifanfan IM iarratas seirbheis chleachdaiche glic airson taic dhìolta às-dèidh air-loidhne. Tha an t-iarratas a' solarachadh cuideachadh cuir a-steach, leasachadh phròiseasan, agus neach-cuideachaidh IF gus conaltradh dà-shligheach eadar riochdairean seirbheis agus luchd-cleachdaidh a shimpleachadh. Bidh cur a-steach ioma-mhodalach, a' gabhail a-steach camara agus guth, ag aithneachadh chànanan cèin agus dhual-chainntean gus stairsneach a' chur a-steach ìsleachadh. Bidh an neach-cuideachaidh IF a' sgrùdadh factaran faireachail ann an teacsa còmhraidh fìor-ùine agus a' moladh susbaint freagairt luaith. Thathar a' cleachdadh aithneachadh guth, aithneachadh ìomhaigh, agus giollachd cànain nàdarra.

An Aithneachadh

Mu dheidhinn Duais Iarainn A' Design Award

Tha Aifanfan IM Feart Bunaidh: Iarratas Seirbheis Chleachdaiche air Duais Iarainn A' Design Award a bhuannachadh, aithneachadh urramach a bheirear do dhealbhaidhean math a choinnicheas ris na riatanasan proifeiseanta is gnìomhachais a thathar a' sùileachadh bho chruthachaidhean a chaidh an dealbhadh gu math. Tha buannaichean Iarainn a' nochdadh sgil mhòr, speisealachadh àrd, tuigse eòlaiche agus comas cruthachail an luchd-cruthachaidh. Thathar an dùil gum bi Aifanfan IM Feart Bunaidh: Iarratas Seirbheis Chleachdaiche na chruthachadh air a bheil mòran meas, ion-mholta agus gràdhach a tha practaigeach agus ùr-ghnàthach. Tha an dealbhadh seo a bhuannaich Duais Iarainn A' Design Award a' cur nan cleachdaidhean as fheàrr sa ghnìomhachas còmhla agus tha feartan teignigeach comasach aige ceangailte ri eòlas-dèanamh agus tàlant. Tha meas air Aifanfan IM Feart Bunaidh: Iarratas Seirbheis Chleachdaiche airson a dhùrachd agus chaidh a dhealbhadh gus leasachaidhean càileachd beatha a thoirt seachad a chuidicheas le bhith a' dèanamh an t-saoghail na àite nas fheàrr.

Air Cùl an Dealbhaidh

Pasgan Naidheachd

Creideasan, buill sgioba agus fiosrachadh teicnigeach a chuir an dealbhaiche ri chèile.

Feartan Sònraichte: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tagaichean: Customer service system, Program, Online customer service, After-sales service, AI technology
Teicneòlas Cinneasachaidh: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Dùbhlan Dealbhaidh: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Rannsachadh: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Brosnachadh: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Faid a' Phròiseict: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Sruth Obrachaidh: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Buill na Sgioba: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo