Sber diseinatzailearen SBOF Mortgage Funtzio Nagusia: Hipoteken Erregistroko Interfazea

Sber diseinatzailearen SBOF Mortgage Funtzio Nagusia: Hipoteken Erregistroko Interfazea lana 2022 Burdinazko Saria A' Design Award sari ospetsuaren irabazle bikaina da Interfaze, Elkarrekintza eta Erabiltzaile Esperientzia Diseinua Lehiaketa Kategorian.

BurdinaInterfazea· 2022

SBOF Mortgage Funtzio Nagusia: Hipoteken Erregistroko Interfazea

diseinatzailea: Sber

Bezeroa: Sber

Burdinazko Saria A' Design Award Irabazlea Interfazea Kategorian

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Egiaztatutako Sari Irabazlea

#136374 Sariaren Egoera Egiaztatu

A' Design Award-en Ikusi Prentsa-oharra Sari-bereizgarria

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Diseinua

SBOF Mortgage Funtzio Nagusia: Hipoteken Erregistroko Interfazea Diseinuari Buruz

Testu Liburua: SBOF Mortgage hipoteken erregistro elektronikorako eta higiezinen kargen kentzeko web interfaze bat da. Sistemak banku-langileek eta bezeroek estatuko erregistrorako eskaerak urrutitik bidaltzeko eta haien egoera jarraitzeko aukera ematen die. Langile bakoitzak sinadura elektroniko bat eta kontu pertsonal bat jasotzen ditu, eta zereginak automatikoki esleitzen dira egoeraren eta lehentasunaren arabera. Eskaeren datuak bankuaren maileguemate-sistemetatik hartzen dira, beraz formularioak automatikoki betetzen dira eta errepikatutako eskaerek minutu gutxi batzuk baino ez dituzte behar. Diseinua mahaigaineko, tabletako eta smartphoneko pantailetara egokitzen da.

Aintzatespena

Burdinazko Saria A' Design Award Sariari Buruz

SBOF Mortgage Funtzio Nagusia: Hipoteken Erregistroko Interfazea Burdinazko Saria A' Design Award irabazlea da, ondo diseinatutako sorkuntzetatik espero diren eskakizun profesional eta industrialak betetzen dituzten diseinu onei ematen zaien aitorpen prestijiotsua. Burdin-mailako irabazleek beren sortzaileen trebetasun handia, espezializazio handia, adituen ulermena eta sormen-gaitasuna erakusten dituzte. SBOF Mortgage Funtzio Nagusia: Hipoteken Erregistroko Interfazea oso estimatua, miretsia eta maitea den sorkuntza izatea espero da, praktikoa eta berritzailea dena. Burdinazko Saria A' Design Award irabazi duen diseinu honek sektoreko praktika onenak integratzen ditu eta know-how-ari eta talentuari lotutako ezaugarri tekniko gaituak ditu. SBOF Mortgage Funtzio Nagusia: Hipoteken Erregistroko Interfazea zehaztasunagatik errespetatua den lana da, eta mundua leku hobea egiten laguntzen duten bizi-kalitatearen hobekuntzak eskaintzeko diseinatua dagoena.

Diseinuaren Atzean

Prentsa-kita

Diseinatzaileak emandako kredituak, taldekideak eta xehetasun teknikoak.

Propietate Bereziak: In case there are several employees in the department the system can also automatically assign them tasks. Tickets are assigned based on their status and priority. Each employee is issued an electronic signature and has an individual personal account. The notification system allows to track updates in the service and changes in the status of applications. Registration of repeated applications takes only several minutes, thanks to the user data storage and automatic filling of forms added to the system. Number of users working in the system: 263 in January 2021; 1 085 in January 2022.
Neurriak eta Ontziratzea: Separate files are created for individual functions in Figma. Prototypes inside of the functions consist of logical modules that are associated with the main flow during the iterative development of the functionality. For each scenario, analysts describe a user path in Confluence. The project assumes adaptive design, the service is designed to use extensions for desktop, tablet and smartphone. The main Ant.Design design library has been adapted and refined taking into account the general style of the Bank, as well as based on the objectives of the team work.
Etiketak: Bank, Banking, Finance, B2B, Interface, UX/UI, Internet, App, Mobile, Web, Responsive, Automation
Produkzio Teknologia: Task management: Confluence; Jira;
The design development was carried out in two stages. First we worked with a stack for design, prototyping and transfer to development: Sketch, Principle, Zeplin. Then, all work on layouts was transferred to Figma.
Ant.Design and elements of the Triplex internal banking system were used as component libraries.
The interface was changing by stages, and the effectiveness of the changes was monitored quantitatively and qualitatively through internal statistics, metrics, surveys, feedback collection within the service, and analytics of support requests.
Diseinu Erronka: From the design point of view, it was difficult to transfer the process from paper to web interface format, because prior to that, managers worked with paper documents, and no one could suggest the necessary interface solutions. It was necessary to completely analyze the experience of paper processing and build an online application system based on it, while meeting the requirements for stylistic uniformity with other systems of the Bank, as well as focus on automatic distribution of tasks between employees, while minimizing the path between entering the service and taking on a new task.
From the development point of view, the main challenge was the integration with related systems for data exchange, especially in the context of changing legislation in the banking sector.
Ikerketa: Stakeholder interviews: it was necessary to understand the business objectives, the target audience of the product, etc. Focus group: first, it was necessary to understand the main issues arising while interacting with the state registrar. It was also necessary to identify the issues that the target audience faced when uploading documents using the site. Other research: interviews with the target audience, testing, customer journey mapping, data search in different sources, data from analytics, etc.
Inspirazioa: The team wanted to fix issues identified in the course of research and data collection, in particular, during interviews with bank employees. A joint team was formed with back-end and front-end developers and various departments of the bank to achieve optimal results. The interface of SBBOL and the internal systems of the Bank were taken as an example of the user interface design.
Proiektuaren Iraupena: The project started in December 2019 in Moscow. In April 2020, real estate registration was launched only for individuals, in October 2020 its scope was extended to include legal entities.
The project is currently at the stage of implementation and optimization.
Eragiketa Fluxua: The main page displays all applications for registration according to their different states. Once the user is logged into the account, he/she can view tasks by priority and use the most common filters. The user can view the applications of the entire department or only his/her own, each application has a different status: refused, in progress, sent.
The interface is adapted for mobile devices.
The data in the application is received automatically from the bank’s lending systems, which saves users from tedious filling out of forms.
Patenteak: SBER
Taldekideak: Alla Viktorovna Zotova
Kuzmenko Andrey Sergeyevich
Salakheev Danis Fanisovich
Grigory Vitalyevich Sorokolat
Tagiyev Sergey Agakerimovich
Cherenkov Sergey Vladimirovich
Anastasiya Andreevna Shalievskaya
Emke Vera Igorevna