Akbank Queue Management System System Rheoli Ciw gan Akbank Staff Design Studio Team

Mae Akbank Queue Management System System Rheoli Ciw gan Akbank Staff Design Studio Team yn enillydd uchel ei barch o'r 2020 Gwobr Haearn A' Design Award mawreddog iawn yng Nghategori Cystadleuaeth Rhyngwyneb.

HaearnRhyngwyneb· 2020

Akbank Queue Management System System Rheoli Ciw

gan Akbank Staff Design Studio Team

Cleient: Akbank T.a.Ş

Enillydd Gwobr Haearn A' Design Award yn y Categori Rhyngwyneb

18,293

Enillydd Gwobr Wedi'i Wirio

Gwirio Statws Gwobr ar gyfer #102371

Gweld yn A' Design Award Datganiad i'r Wasg Bathodyn Gwobr

Lliwiau

Y Dyluniad

Am Akbank Queue Management System System Rheoli Ciw

Dyluniad yw System Rheoli Ciw sy'n galluogi'r defnyddwyr sydd am dderbyn gwasanaeth gan ganghennau Akbank i gyflwyno eu hunain gyda gwybodaeth bersonol neu ddulliau amgen ac i gymryd tocynnau â blaenoriaeth. Mae'r llif o roi rhif y tocyn i'r defnyddiwr yn dechrau pan fydd yr un yn dewis y math o drafodiad y mae ef / hi eisiau ei wneud. Mae'r tocyn yn llif sy'n dechrau gyda chyflwyniad y defnyddiwr trwy'r ciosg. Ar ôl i'r un gyflwyno ei hun, cyflawnir y broses ddilysu a rhoddir tocyn priodol yn ôl trafodiad y defnyddiwr.

Y Gydnabyddiaeth

Am y Gwobr Haearn A' Design Award

Mae Akbank Queue Management System System Rheoli Ciw yn enillydd Gwobr Haearn A' Design Award, cydnabyddiaeth fawreddog a roddir i ddyluniadau da sydd yn bodloni'r gofynion proffesiynol a diwydiannol a ddisgwylir gan greadigaethau wedi'u dylunio'n dda. Mae enillwyr Haearn yn dangos medrusrwydd mawr, arbenigedd uchel, dealltwriaeth arbenigol a gallu creadigol eu crewyr. Disgwylir i Akbank Queue Management System System Rheoli Ciw fod yn greadigaeth uchel ei bri, a edmygir ac a anwylir, sydd yn ymarferol ac yn arloesol. Mae'r dyluniad buddugol hwn o Wobr Haearn A' Design Award yn integreiddio arferion gorau'r diwydiant ac mae ganddo nodweddion technegol cymwys wedi'u cysylltu â gwybodaeth ymarferol a dawn. Parchir Akbank Queue Management System System Rheoli Ciw am ei drylwyredd ac fe'i dyluniwyd i ddarparu gwelliannau ansawdd bywyd sydd yn helpu i wneud y byd yn lle gwell.

Y Tu Ôl i'r Dyluniad

Pecyn i'r Wasg

Credydau, aelodau tîm a manylion technegol a ddarparwyd gan y dylunydd.

Priodweddau Unigryw: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Dimensiynau a Phecynnu: Qms screen dimensions 1080 x 1920 pixels.
Tagiau: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Technoleg Cynhyrchu: Screen designs were made with sketch and development was made by .net
Her Dylunio: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Ymchwil: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Ysbrydoliaeth: Directing the users to the transactions they want to make by taking ticket easily and quickly
Hyd y Prosiect: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Llif Gweithrediad: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Aelodau'r Tîm: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Cydnabyddiaeth Delweddau: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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